![]() SMTP (Simple Mail Transfer Protocol) is authentication to stop email from being sent anonymously. This is to reduce the affect spammers can have on the service. SSL (Secure Socket Layer) ensures everything that passes between the email server and your email client is encrypted.Īpps must also support SMTP authentication. If you're going to regularly use an email app, we'd recommend using IMAP with an app that supports SSL. Please note that with Virgin Media email, if you are using POP3, this means if you delete an email from your email app on one device it won’t be deleted from the server and will still be visible in webmail or other client apps you use to access the same email account. POP3 syncs with the server differently to IMAP, so changes you make in your email app will not be transferred to your inbox in webmail and other apps, and mails you send will only be on the device they were created on.IMAP is always in sync with the server - changes you make in your email app on your device will also appear if you access your mail through your webmail or through another app on different devices. ![]() There are two ways you can download your email messages to an app on your computer or device. The below information applies if you want to use an email “client” app (like Microsoft Outlook, Apple Mail or Gmail) to access your email, rather than by signing into Virgin Media Webmail using a web browser.Īpps have different features from webmail including the ability to see your existing emails when offline, whereas Webmail allows you to view, send and modify emails on our servers via a webpage when you’re on WiFi or mobile data. We no longer offer the option to set up new Virgin Mail email addresses. This information is only if you already have a Virgin Media email address. ![]()
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